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I have been drooling over these boots. My husband purchased them as my Christmas present; however, he couldn’t contain his excitement and gave them to me early. I wore them this weekend to a Thanksgiving dinner and received tons of compliments. They fit really well. I have found I usually wear a size 9 in closed toe shoes; however, while a couple pairs of my Lane boots are a 9, I have found I prefer Lane boots in an 8.5 which is what these are. I have small boned feet - true medium.
I’m quite upset with customer service, not necessarily a product. . I placed 2 different orders and ordered 2 pairs within 24hrs. I then received the opportunitie to send a 20% off coupon to friends. I thought this was a discount that should have been applied to my order as well if it was an offer they were promoting. . I sent an email responding to my order shipments and confirmation and have received no response back. If I need to return both pairs within the 30 days in order to re-order and apply the 20% discount I would like to do so. I have gotten no help
I was needing a new pair of boots for an upcoming show. I kinda waited till the last minute. I happened to find Lane boots on a Google search. I ordered a pair, they arrived super fast! They were so comfortable but they were a round toe and I wanted a Snip Toe. I requested to return them. The process was super easy. Then I placed another order for these Snip Toe Boots. My event was coming up quickly. I waited a day or so cause I had ordered over the weekend. I called customer service on Tuesday and explained I needed the boots for an event that Friday. I wish I remember who I spoke with because she was super helpful! She got my order and had it shipped out that day and they arrived the next day!! As far as the boots go, OMG! They are so much prettier than the pictures online and they are the most comfortable boot I have ever warn!! I love the different color bottoms on the boots too!! I will definitely be a Lane customer for life!! Thank You for an amazing product and amazing customer service!!
Obsessed with your boots. I don't wear socks and these were soft as butter, no break in period. I wear boots every day. I am on my feet for long periods of time because i am an event planner and caterer. Gorgeously stitched and embroidered. Get so many compliments. The color is so beautiful. I love they are not made in China too!
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