Need to Make a Return?
On behalf of Lane (& your feet), allow us to say THANK YOU for purchasing what we guarantee will be your new favorite pair of boots. If for any reason they are not your 'solemates' we're here to help. We gladly accept returns of unworn & unaltered merchandise within 30 days of order receipt.
To provide the best possible customer experience we offer easy domestic exchanges & returns. Exclusions apply.
- Product must not show any evidence of wear and must be returned with all its original tags. To ensure that your boots don't show any signs of wear, we suggest walking only in carpeted areas until you are sure you are happy with them. Avoid any kind of hard surfaces as it may scuff the soles of the boots.*
- Items must be returned within 30 days of date received.
- A small return shipping fee of $10 will be deducted from your refund when a prepaid return label is issued by Lane. This fee is waived for exchanges, when you use our easy prepaid shipping label.
- Original shipping and handling charges are non-refundable.
- Make sure the product is in its original packaging and place it in the original shipping box. Boot boxes may not be returned with tape or any other shipping labels on them, doing so will result in a restocking fee*.
- From the time your item has been received in our warehouse, please allow up to 14 business days for your return to be processed. As soon as your return is received and processed you will receive an email confirmation.
Some products are not eligible for return or refund. These include:
- Items marked as Final Sale
- Gift Cards
- Shipping Fees
- Customized or altered items
- Lane may refuse a request for exchange or refund if, in Lane's sole discretion, Lane suspects fraudulent, abusive, or unlawful behavior.
- Restocking Fees
*In the event an item is returned in worn condition, altered from originally received condition, or the boot box is taped/damaged a 20% restocking fee will be applied to the return in addition to the $10 return shipping fee.
If you would like to create a return and print a label online - please visit our returns center.
If you have any questions about warranty, exchanges our Customer Service team is standing by. Give us a call (yep, a real human will be answering the phone) or write us a note.
We can be reached at 214.396.0492 or CustomerService@LaneBoots.com