Thank you so much for shopping with Lane. Sorry to hear that this purchase did not work out but we appreciate the opportunity to make it up to you.

Visit our RETURNS CENTER to look up your order, create a return, and print a return shipping label


  • Product must not show any evidence of wear and must be returned with all its original tags. To ensure that your boots don't show any signs of wear, we suggest walking only in carpeted areas until you are sure you are happy with them. Avoid any kind of hard surfaces as it may scuff the soles of the boots.*
  • Items must be returned within 30 days of date received.
  • A small return shipping fee of $10 will be deducted from your refund when a prepaid return label is issued by Lane. This fee is waived for exchanges, when you use our easy prepaid shipping label.
  • Original shipping and handling charges are non-refundable.
  • Make sure the product is in its original packaging and place it in the original shipping box. Boot boxes may not be returned with tape or any other shipping labels on them, doing so will result in a restocking fee*.
  • From the time your item has been received in our warehouse, please allow up to 14 business days for your return to be processed. As soon as your return is received and processed you will receive an email confirmation.

Exclusions - Items not eligible for return

  • Sample Sale, Last Call, and Closeout items
  • Any item notated on product page as 'Final Sale' or 'Not eligible for returns'
  • Gift cards

All items are covered by our quality guarantee. If you receive a final sale product with a defect that makes it unwearable or arrives in an unexpected condition please contact us for assistance. Boots deemed defective at our factory are repurposed and not sold to the public.

*In the event an item is returned in worn condition, altered from originally received condition, or the boot box is taped/damaged a 20% restocking fee will be applied to the return in addition to the $10 return shipping fee.