Simply enter your order number and email address below to look up your order, create a return, and print a return shipping label
Please note: If your order begins with a pound/hashtag # include the symbol to look up the order
Refunds will be credited to the original form of payment for the purchase price along with any applicable taxes.
If you return an item purchased during a promotion or sale, a portion of the discount will be lost.
Please allow up to 10 business days after we receive your package to process your refund and credit your account.
For returns purchased with a Gift Card, the refund will be applied back to a gift card and has no cash value.
If you would like to exchange for a new size, color, or style we recommend placing a new order for an in stock item and returning the original order. Select styles and sizes may sell out quickly and stock levels change often.
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BOOT FITTING GUIDE
Lane Boots fit true to size. We recommend that you purchase the size found most in your closet. Boots should fit snug to your foot. They should be neither too tight, nor too loose. Lane Boots are handcrafted with the finest leather, inside and out, and will mold to your foot. They do not take long to break in. The break-in period will vary depending on the type and thickness of the leather.
THE PERFECT FITTING BOOT
Lane Boots are bench-made and hand-lasted. We use an exclusive "last" (the foot model our boots are built around) to make sure they are comfortable, they fit great, and they look fabulous. We use an antibacterial, moisture-wicking, padded memory foam insole along with a flexible, leaver covered insole and an impact absorbing heel cushion. The combination of these features contribute to the true-size fit and comfort of Lane Boots. We are confident you will want to wear them all day long.
OUR BOOT TYPES
GUIDE FOR BOOT FITTING
Find the perfect pair of boots for your foot shape and size
The in-step of a boot is a key fit area. The in-step area should fit snug, not too loose, and not too tight on the foot.
It is normal for your foot to slip a little in the heel area when trying on a new boot. If the heel of your boot is too tight, the instep may also be too tight. A tight heel could indicate that the boot is too short. When the foot is positioned too close to the toe of the boot, the toes can be constrained in the boot.
The ball area of your foot should be positioned evenly with the widest part of the boot for the best fit.
Lane Boots are offered in a variety of boot shapes, toe shapes and heel shapes. The wider the toe area is, the more relaxed the toes will be. The higher the heel of the boot, the tighter the instep may be.