Lane Boots showed up in my Instagram feed so I decided to check out the website. I was so impressed with the styles, collections and colors that I just knew I had to have a pair or two! I settled on the Emma Jane but then came the hard part - choosing a color! It took me two weeks to decide but I went with the Terracotta in size 9 (big mistake on the size). I contacted customer service and they were awesome! They advised me to go with an 8.5 (I didn't listen). As I placed my order, Lane came back with a few more colors in the Emma Jane and offered me savings on a 2nd pair so I went with the Matte Black, also size 9. I placed my order on Monday and my boots arrived on Tuesday! The smell of leather as I opened both boxes was intoxicating! The craftsmanship, the softness of the leather and the overall look of these boots was amazing. Of course the boots were too big. I contacted customer service and they walked me through the exchange process. I printed out my return label on Wednesday, reordered both pair in 8.5 and both pair arrived on Friday! I love my Lane Emma Jane Boots! The fit and comfortable is amazing! The boots look so good on and I wear my boots at least 2 to 3 times a week! The blue bottoms just make these boots even more amazing! I will definitely be getting more colors of the Emma Jane!