I purchased the Solstice white boots and was immediately impressed with how quickly they arrived; sooner than expected. When I opened the package, I noticed one boot was missing stones and the leather was scratched. I called customer service right away and, to my surprise, a real person answered the phone and handled everything seamlessly. They sent me a return label and shipped a replacement pair, which also arrived ahead of schedule.The customer service ALONE is why I’ll be a lifelong Lane customer.. the boots are just a bonus. BUT let me tell you….They are absolutely beautiful, beyond words, and so worth the price. In my opinion, they do run a bit large; I usually wear an 8 but could have easily gone with a 7.5. I get compliments every time I wear them, and they are incredibly comfortable.Y’all can keep the red bottoms (Christian Louboutin)—I’ll take the turquoise blue bottoms any day. 💙👢