My experience although long, arduous and far more detailed a journey than I anticipated from the start, was never anything but pleasant snd well received by Lane Boots. An error from the start was a set back, but could happen to any company in any shipping situation. LANE's customer support quickly resolved the situation. So the whole thing was resolved from beginning to end in 17 days on an international order. I'd say that's pretty good given today's time window on cross border shipping.These boots are magnificent! Workmanship is barnone. If uou really appreciate handmade leather goods you'll immediately recognize the beauty of these boots and their unique form, distressing and one of a kind hand touches, that only their goods and trademarks have. (Turquoise leather soles). The shade Ceramic Crackle, an antique Ivory with a distressed wearing that leaves the leather looking cracked as if with age and repeated wear. I ordered an 8.5 and I wear an 8M in a shoe and an European 39. I though an 8.5 in a boot with socks or tights was the way to go. They are long, however not yoo big anywhere else. I'm not slipping or moving around when walking so I believe we guessed correctly on the size. When I go day tripping I suppose I'll know more. I can't wait to try them out*